Change Management (AI)

Change management in the context of AI refers to the structured approach to transitioning employees from current work habits to AI-augmented ones. It addresses the human side of AI adoption: communication, training, resistance, culture, and incentives. Most AI initiatives underinvest in change management relative to technology.

The common result: tools are deployed that nobody uses, or tools are used inconsistently at the margins rather than deeply embedded in workflows. Good AI change management starts before the tools are deployed and continues well after.